Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent, the first point of contact for our valued guests in the heart of Philadelphia. This entry-level position offers dynamic shift work in a luxury hospitality environment, perfect for building a career in guest services. Enjoy competitive compensation, comprehensive training, and opportunities for advancement within our global hotel chain.
Responsibilities
- Provide exceptional check-in/check-out experiences for hotel guests
- Manage reservations and room assignments using hotel management software
- Handle guest inquiries with professionalism and local area expertise
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards during all guest interactions
- Contribute to a positive team environment during day/night shifts
Qualifications
- High school diploma or equivalent (hospitality certification a plus)
- Strong communication and interpersonal skills
- Basic proficiency with hotel reservation systems (e.g., Opera)
- Ability to work flexible shifts including nights, weekends, and holidays
- Attention to detail and problem-solving abilities
- Professional appearance and customer service mindset
- Valid Pennsylvania driver's license (if airport transfers required)