Job Description
Join our award-winning hospitality team at Grand Plaza Hotel! We're seeking enthusiastic Front Desk Agents to create memorable guest experiences. No prior hotel experience required – we provide comprehensive training to launch your career in luxury hospitality. Enjoy competitive pay, benefits, and a vibrant downtown NYC location. Perfect for career changers and recent graduates!
Responsibilities
- Warmly welcome and check in/out guests with professionalism
- Manage reservations and room assignments via PMS systems
- Address guest inquiries with prompt, friendly solutions
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold strict brand service standards and safety protocols
- Assist with luggage and concierge services as needed
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent communication and interpersonal skills
- Basic computer proficiency and typing ability
- Strong problem-solving and multitasking aptitude
- Punctual, reliable, and customer-focused mindset
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and eagerness to learn hospitality standards