Job Description
Join our award-winning team as an Entry-Level Front Desk Agent at Grandview Hospitality Group! We're seeking energetic professionals to create memorable guest experiences in the heart of Seattle. This shift-based role offers rapid career growth in the hospitality industry with competitive pay and comprehensive benefits. Perfect for career starters seeking dynamic work environment with opportunities for advancement into management or guest relations roles.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries via phone, email, and in-person with exceptional service
- Process payments and manage cash drawer responsibilities
- Coordinate with housekeeping and maintenance teams for guest requests
- Operate PMS systems (e.g., Opera, Cloudbeds) and troubleshoot basic technical issues
- Upsell hotel amenities and local attractions to enhance guest experience
- Maintain security protocols for guest information and key systems
Qualifications
- High school diploma or equivalent; hospitality certification a plus
- Strong communication and customer service skills
- Basic proficiency in Microsoft Office and hotel management systems
- Ability to work flexible shifts (nights, weekends, holidays)
- Detail-oriented with cash handling experience preferred
- Problem-solving abilities with calm demeanor under pressure
- Valid driver's license and reliable transportation
- Must pass background check and drug screening