Job Description
Join our award-winning hospitality team at Grand Hotel Raleigh! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences in the heart of North Carolina's capital city. As the first point of contact, you'll embody our commitment to luxury service while handling check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in a vibrant hotel environment.
Responsibilities
- Manage seamless guest check-in/check-out processes and room assignments
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and dining departments
- Utilize PMS software (Opera) for daily operations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Proficiency in PMS systems (Opera, OPERA Cloud)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Raleigh attractions and local services