Job Description
Join our award-winning hospitality team at Grand City Hotel Raleigh! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences in the heart of downtown Raleigh. This immediate hire position offers competitive compensation, comprehensive benefits, and growth opportunities in one of North Carolina's most vibrant cities. If you're passionate about service excellence and thrive in fast-paced environments, we want to meet you!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and professionalism
- Assist with special requests and concierge services
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in hotel software (Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid driver's license and reliable transportation
- Flexible availability including weekends/holidays
- Basic computer literacy and data entry skills