Job Description
Welcome to Grand Oak Hospitality, where we define excellence in North Carolina's thriving hospitality scene. We are currently seeking a charismatic and service-oriented Front Desk Agent to join our award-winning team in Charlotte. This is an exceptional entry-level opportunity for individuals passionate about guest satisfaction and eager to launch a career in the hotel industry.
As the face of our establishment, you will be the first point of contact for our guests, setting the tone for an unforgettable stay. We pride ourselves on creating a welcoming environment that feels like home away from home. If you have a friendly demeanor, a proactive attitude, and a desire to learn, we want you to be part of our journey.
Why Choose Grand Oak Hospitality?
- Competitive Compensation: Earn between $15.00 - $18.00 per hour with performance-based bonuses.
- Career Growth: Comprehensive training and clear pathways for advancement within the hospitality sector.
- Community Focus: Work in the heart of Charlotte, supporting local tourism and events.
- Employee Benefits: Health, dental, and vision insurance for eligible full-time staff.
Responsibilities
- Execute smooth and professional check-in and check-out procedures for guests using our property management system.
- Manage reservations, room assignments, and billing inquiries with the highest level of accuracy and confidentiality.
- Act as the primary point of contact for guest inquiries via phone, email, and in-person regarding services, amenities, and local North Carolina attractions.
- Resolve guest complaints and issues promptly and courteably to ensure 100% guest satisfaction scores.
- Maintain the cleanliness and organization of the reception area, lobby, and common spaces to meet brand standards.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrival.
- Process payments accurately and operate the point-of-sale (POS) system efficiently.
Qualifications
- High school diploma or GED is required; hospitality or customer service experience is a plus but not mandatory.
- Strong interpersonal and verbal communication skills with a focus on service excellence.
- Ability to multitask and remain calm and professional in a fast-paced, high-volume environment.
- Proficiency in basic computer applications (Microsoft Office) and hotel software (training provided).
- Must be available to work flexible schedules, including weekends, holidays, and evenings.
- A valid driver's license and reliable transportation are preferred.