Job Description
Welcome to the Motor City’s premier hospitality destination. We are currently seeking a dynamic and professional Front Desk Agent to join our dedicated team. If you are an outgoing individual looking for an entry-level opportunity in the hotel industry, we want to hear from you.
As the face of our brand, you will play a crucial role in creating memorable experiences for our guests. We pride ourselves on our excellent service standards and offer a supportive environment for career growth.
Why Join Us?
- Competitive hourly wage ($18 - $22).
- Comprehensive training program for new hires.
- Employee discounts on dining and stays.
- A vibrant team culture in the heart of downtown Detroit.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently using our Property Management System (PMS).
- Handle incoming phone calls, emails, and face-to-face inquiries professionally.
- Process payments and manage billing accounts with accuracy.
- Resolve guest complaints and concerns promptly to ensure satisfaction.
- Assist with administrative tasks such as filing, data entry, and maintaining lobby cleanliness.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED equivalent is preferred.
- Previous front desk or customer service experience is a plus, but not required for entry-level candidates.
- Strong communication skills and a friendly, approachable demeanor.
- Basic computer literacy and familiarity with POS or PMS systems.
- Ability to stand for long periods and work flexible shifts, including weekends and holidays.
- A valid driver's license may be required for local errands.