Job Description
Welcome to Horizon Hospitality Group, a premier provider of world-class hospitality services. We are currently seeking energetic and dedicated individuals to join our dynamic team as Hotel Operations Associates. If you are looking for a rewarding career in the hospitality industry with no experience required, this is the perfect opportunity for you.
We pride ourselves on delivering exceptional guest experiences and offer comprehensive training programs to help you succeed. Join us and become part of a team that values professionalism, growth, and customer service excellence.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor to ensure a positive first impression and set the tone for their stay.
- Assist guests with check-in and check-out procedures efficiently, including answering questions and providing local recommendations.
- Maintain cleanliness and organization of the front desk area, lobby, and common spaces to meet high aesthetic standards.
- Process payments accurately and handle inquiries regarding hotel amenities, services, and policies.
- Collaborate with housekeeping and maintenance teams to promptly address guest requests and ensure room readiness.
- Handle guest complaints or requests with patience, empathy, and efficiency, escalating issues to management when necessary.
- Assist with administrative tasks such as filing, data entry, and inventory management as needed.
Qualifications
- High school diploma or GED equivalent is preferred.
- Strong interpersonal and communication skills with the ability to interact with diverse guests.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Attention to detail and a proactive, service-oriented mindset.
- Basic computer proficiency and the ability to quickly learn new hotel management software.
- Physical ability to stand for extended periods and lift moderate weights (up to 25 lbs) when assisting with luggage or supplies.