Job Description
Are you a people person looking to kickstart your career in the vibrant heart of New York City? Horizon Hospitality Solutions is seeking a dynamic and organized Front Desk Agent to join our expanding team. We value potential and provide comprehensive training for candidates with no prior experience. Be the face of our brand and ensure every guest feels welcomed and valued.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Comprehensive on-the-job training for all entry-level candidates.
- Health, dental, and vision insurance for full-time employees.
- Professional development and clear pathways for career advancement.
- A supportive and inclusive work environment.
Responsibilities
- Provide a warm, professional, and welcoming greeting to all visitors, clients, and guests.
- Answer and professionally direct incoming phone calls to the appropriate departments.
- Manage front desk operations, including check-in/check-out procedures, mail distribution, and package handling.
- Maintain the cleanliness, organization, and aesthetic appeal of the reception area and common spaces.
- Assist with administrative tasks such as data entry, filing, scheduling appointments, and maintaining guest logs.
- Handle customer inquiries and resolve issues promptly and efficiently to ensure high satisfaction levels.
- Collaborate with the operations team to ensure seamless daily office functions.
Qualifications
- High School Diploma or GED required; equivalent experience will be considered.
- Strong interpersonal and verbal communication skills with a friendly demeanor.
- Proficiency with basic computer software (Microsoft Office) and office equipment (printers, scanners).
- A customer-focused attitude with the ability to remain calm under pressure.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Reliability, punctuality, and a strong work ethic.
- Must be authorized to work in the United States.