Job Description
Welcome to a career where your smile makes the difference. Elite Hospitality Group is seeking a friendly and professional Front Desk Agent to join our dynamic team in the heart of New York City.
Whether you are starting your career or looking to transition into the luxury service industry, we provide comprehensive training and a supportive environment. You will be the first point of contact for our valued guests, ensuring a seamless check-in experience and exceptional service.
Why Join Us?
- Competitive salary with performance-based bonuses.
- Full health, dental, and vision insurance.
- Employee discounts on hotel stays and dining.
- Clear career progression opportunities in hospitality management.
- Modern work environment with a collaborative team.
Responsibilities
- Welcoming guests warmly and checking them in efficiently using hotel management software (training provided).
- Managing phone calls, emails, and reservations with a professional and courteous demeanor.
- Answering inquiries about local attractions, services, and hotel amenities.
- Processing payments and managing cash drawers accurately at the end of shifts.
- Maintaining the cleanliness and organization of the reception area and lobby.
- Assisting with concierge requests and resolving guest complaints to ensure total satisfaction.
- Collaborating with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- No experience required: We are looking for enthusiastic individuals ready to learn.
- Strong communication skills and a positive, outgoing personality.
- Ability to multitask and remain calm in a fast-paced, high-traffic environment.
- Basic computer literacy and willingness to learn new software quickly.
- Professional appearance and grooming standards.
- Flexibility to work weekends, holidays, and rotating shifts as needed.