Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking enthusiastic Front Desk Agents to join our award-winning team in Austin, TX. No experience required – we provide comprehensive training to help you thrive in a dynamic customer-facing role. Enjoy competitive pay, career advancement opportunities, and a vibrant work culture in the heart of Texas' capital.
Responsibilities
- Deliver exceptional guest service through check-in/out processes and personalized assistance
- Manage reservations, room assignments, and billing inquiries using hotel software
- Address guest concerns promptly and professionally to ensure satisfaction
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Maintain accurate records of guest communications and transactions
- Process payments and manage cash handling procedures
- Conduct property tours and provide local recommendations to guests
Qualifications
- High school diploma or equivalent (no experience necessary)
- Strong communication and interpersonal skills
- Proficiency with basic computer applications and reservation systems
- Ability to multitask in a fast-paced environment
- Customer service mindset with problem-solving aptitude
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and willingness to learn new systems
- Texas residency preferred (local candidates encouraged)