Job Description
Are you ready to start your career in the heart of Tampa, FL?
The Grand Tampa Inn is currently seeking enthusiastic and professional individuals to join our front desk team. As a Front Desk Agent, you will be the welcoming face of our hotel, ensuring every guest enjoys a memorable stay from the moment they arrive.
We pride ourselves on exceptional customer service and offer a supportive environment where entry-level candidates can thrive and grow. No prior experience is required—we provide comprehensive training!
Responsibilities
- Greet and Welcome: Provide a warm, friendly welcome to all guests and assist with check-in and check-out processes efficiently.
- Guest Communication: Answer phone calls and emails promptly, addressing inquiries regarding services, directions, and local recommendations.
- Lobby Management: Maintain the cleanliness and order of the lobby, front desk area, and common spaces.
- Problem Solving: Handle guest complaints or issues with a positive attitude and escalate complex matters to management when necessary.
- Administrative Support: Process payments, verify IDs, and manage guest folios accurately using our property management system.
- Security: Monitor access logs and ensure the safety and security of the hotel property.
Qualifications
- Education: High school diploma or GED required.
- Communication: Excellent verbal and written communication skills in English.
- Computer Skills: Basic computer proficiency and ability to learn hotel software quickly.
- Professionalism: A polished, professional appearance and a positive, friendly demeanor.
- Availability: Ability to work flexible shifts, including weekends and holidays.
- Flexibility: Willingness to cross-train in other hotel departments.