Job Description
Join our award-winning team at Grand Hotel Raleigh as a Front Desk Agent and become the first point of contact for our distinguished guests. This weekend shift position offers the perfect opportunity to showcase your exceptional hospitality skills while enjoying a balanced work-life schedule. We provide comprehensive training, competitive compensation, and a supportive environment where your contributions are valued. If you're passionate about creating memorable guest experiences and thrive in a dynamic setting, apply now to elevate your career in Raleigh's premier hospitality destination.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and room assignments with precision
- Resolve guest concerns promptly and professionally, ensuring satisfaction
- Process payments accurately and maintain financial transaction records
- Coordinate with housekeeping and maintenance teams for optimal operations
- Uphold brand standards through attentive service and immaculate front desk presentation
- Assist with emergency procedures and safety protocols as needed
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- Minimum 1 year customer service or front desk experience
- Proficiency in hotel management software (e.g., Opera, Propertyware)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekend shifts (Fri-Sun) and holidays
- Strong attention to detail and multitasking capabilities
- Valid North Carolina driver's license and clean driving record
- Basic knowledge of Raleigh attractions and transportation options