Job Description
Are you a people person with a knack for creating welcoming environments? The Charisma Group is seeking a dedicated and professional Front Desk Agent to join our dynamic team in the heart of Charlotte, NC. We pride ourselves on exceptional customer service and a vibrant company culture.
In this role, you will be the first point of contact for our clients and visitors, setting the tone for their entire experience with us. If you have a positive attitude and a desire to excel in a fast-paced administrative setting, we want to meet you.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr).
- Comprehensive benefits package including health, dental, and vision.
- Professional development opportunities.
- A supportive and collaborative team environment.
Responsibilities
- Greet and welcome visitors with a warm, professional demeanor immediately upon arrival.
- Answer and direct incoming phone calls to the appropriate departments or personnel.
- Manage the reception area, ensuring it remains organized, clean, and visually appealing.
- Assist with mail distribution, package handling, and general office errands.
- Process incoming and outgoing correspondence and maintain the visitor logbook.
- Provide accurate information about the company’s services and products to guests.
- Assist administrative staff with various clerical tasks and special projects as needed.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous experience in a front desk, reception, or customer service role is preferred but not required.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong interpersonal skills with a friendly, approachable, and professional attitude.
- Ability to multi-task and prioritize tasks in a busy, fast-paced environment.
- Must be reliable, punctual, and detail-oriented.