Job Description
Join our award-winning hospitality team as a Front Desk Agent at the prestigious Grand Bay Hotel Oakland. We're seeking enthusiastic, customer-focused professionals to create memorable first impressions for our international guests. No experience required – we provide comprehensive training!
As the face of our luxury property, you'll handle check-ins, manage reservations, and resolve guest inquiries with professionalism and warmth. Our competitive benefits package includes health insurance, paid time off, and career advancement opportunities. Perfect for career-changers or recent graduates looking to enter the hospitality industry.
Responsibilities
- Efficiently manage guest check-in/check-out processes using our property management system
- Process payments, handle cash transactions, and maintain accurate financial records
- Respond to guest inquiries with exceptional customer service skills
- Coordinate with housekeeping and maintenance teams for special requests
- Uphold brand standards through personalized guest interactions
- Assist with concierge services and local area recommendations
- Maintain a clean, organized reception area at all times
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Proficient in basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving aptitude
- Willingness to work flexible schedules including nights/weekends
- No prior experience necessary – training provided!