Job Description
Are you a people person looking to kickstart your career in the dynamic hospitality industry? Grand Horizon Hotels & Resorts is currently seeking energetic and dedicated individuals to join our team as a Front Desk Agent. We are proud to offer a supportive environment where no prior experience is necessary—just bring your enthusiasm and a positive attitude.
We provide comprehensive training and growth opportunities for ambitious candidates looking to advance their careers in hotel management and guest relations.
Responsibilities
- Provide exceptional customer service to all guests, ensuring a welcoming and memorable stay.
- Check guests in and out efficiently, handling reservations and room assignments.
- Answer incoming phone calls and emails, responding to inquiries promptly.
- Process payments and handle cash and credit transactions accurately.
- Maintain a clean and organized front desk area and lobby.
- Assist guests with local directions, restaurant recommendations, and hotel amenities.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or equivalent required.
- Must be at least 18 years of age.
- Strong verbal communication skills and a friendly demeanor.
- Basic computer proficiency and ability to learn property management software quickly.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Reliable transportation is a must.
- Ability to stand for extended periods and lift moderate weights.