Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent and become the welcoming face of Sacramento's premier hospitality destination. We're seeking energetic professionals to deliver exceptional guest experiences during our high-demand weekend shifts. This role offers competitive compensation, flexible scheduling, and opportunities for career advancement in the luxury hospitality sector. If you're passionate about creating memorable stays and thrive in fast-paced environments, we encourage you to apply today!
Responsibilities
- Check in/out guests efficiently while maintaining personalized service standards
- Manage reservations using Opera property management system
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest experience
- Maintain security protocols for guest safety
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible weekend shifts (Fri-Sun)
- Strong attention to detail and multitasking abilities
- Valid California driver's license (if required for shuttle duties)
- Basic knowledge of Sacramento attractions and transportation