Job Description
Join our award-winning luxury hotel in the heart of Sacramento! We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing reservations, check-ins/check-outs, and resolving inquiries with professionalism. Enjoy competitive benefits, career growth opportunities, and a vibrant team environment in California's capital city.
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservation inquiries and modifications with precision
- Resolve guest complaints with empathy and solution-oriented approaches
- Coordinate housekeeping and maintenance requests efficiently
- Process payments and maintain accurate financial records
- Execute upselling strategies for room upgrades and amenities
- Collaborate with concierge and valet services for guest requests
Qualifications
- Minimum 2 years hotel front desk experience required
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid California driver's license preferred
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Sacramento attractions and transportation
- High school diploma or equivalent; hospitality degree preferred