Job Description
Join our award-winning team at Grand Plaza Hotel & Suites in sunny El Paso, Texas! We're urgently seeking dynamic Front Desk Agents to deliver exceptional guest experiences in our vibrant downtown location. As the first point of contact, you'll create memorable stays for travelers from around the world while enjoying competitive pay, comprehensive benefits, and opportunities for career growth in hospitality.
Why Join Us? • Competitive hourly wage plus tips • Health/dental/vision benefits after 60 days • Paid training and career advancement • Free employee meals • Employee discounts on hotel stays
Responsibilities
- Provide exceptional guest check-in/check-out service with warm hospitality
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management software (Opera) effectively
- Uphold safety and security protocols for guest protection
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years hotel front desk or customer service experience
- Proficiency with hotel management systems (Opera)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights/weekends/holidays)
- Bilingual (English/Spanish) required
- Texas Food Handler certification within 30 days