Job Description
Join our award-winning team at the Grand Plaza Hotel, Columbus' premier luxury destination! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences in the heart of Ohio's capital. As the first point of contact, you'll embody our commitment to excellence while managing seamless check-ins, personalized service, and local expertise. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in a dynamic hospitality environment.
Responsibilities
- Deliver exceptional guest service through warm check-ins/out, reservation management, and personalized recommendations
- Handle billing inquiries, payment processing, and room assignments with precision
- Collaborate with housekeeping, maintenance, and F&B teams to ensure operational excellence
- Utilize hotel management systems (Opera) for real-time inventory and guest data
- Resolve guest concerns promptly while maintaining brand standards
- Execute upselling strategies for premium rooms and amenities
- Train and mentor new team members on service protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera, PMS, or similar hotel management software
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Columbus attractions and local events
- Flexible availability including weekends/holidays
- Positive attitude with problem-solving mindset