Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent in the heart of Charlotte! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences during evening and overnight shifts. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career growth in the thriving North Carolina hospitality sector.
As the first point of contact for our diverse clientele, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries. Enjoy a supportive environment with modern amenities and a team that values your contribution to our 5-star reputation.
Responsibilities
- Manage seamless guest check-in/check-out processes during assigned shifts
- Handle reservation inquiries and modifications using Opera property management system
- Resolve guest concerns with empathy and efficiency, escalating when necessary
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute emergency procedures and security protocols during overnight shifts
- Train new agents on front desk operations and brand standards
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- Minimum 1 year front desk or customer service experience
- Proficiency with hotel management software (Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of local attractions and transportation options
- Valid North Carolina driver's license (for guest shuttle duties)
- Must pass background check and drug screening