Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences at our premium NYC locations. No prior experience needed – we provide comprehensive training to develop your skills in customer service, operations, and guest relations. Join our dynamic team where your passion for service shines!
Responsibilities
- Warmly welcome and assist guests with check-in/check-out processes
- Manage reservations and room assignments using PMS software
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through professional appearance and conduct
- Contribute to a positive team environment
Qualifications
- High school diploma or equivalent (degree preferred)
- Strong communication and interpersonal skills
- Proficient in basic computer applications
- Exceptional customer service mindset
- Ability to multitask in fast-paced environments
- Reliable and punctual work ethic
- Positive attitude and willingness to learn
- No prior experience required – training provided