Job Description
Join our award-winning luxury hotel in Houston as a Weekend Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences during high-demand weekend shifts. This role is perfect for hospitality enthusiasts who thrive in fast-paced environments and want to be the first point of contact for our discerning guests. Enjoy competitive compensation, premium benefits, and a vibrant team culture. Weekend availability is essential for this position.
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservation inquiries and modify bookings with precision
- Process payments and resolve billing discrepancies
- Coordinate with housekeeping and maintenance teams
- Assist with concierge services and local recommendations
- Respond to guest inquiries via phone, email, and in-person
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year front desk or guest service experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and problem-solving skills
- Ability to work flexible weekends (Fri-Sun)
- High school diploma or equivalent required
- Valid Texas driver's license preferred
- Multilingual abilities (Spanish) strongly preferred
- Basic knowledge of Houston attractions and services