Job Description
Join Our Team as a Front Desk Agent!
Apex Luxury Hotels is currently seeking a dedicated and charismatic Front Desk Agent to join our award-winning team in Orlando, FL. We are looking for immediate hires who are passionate about hospitality and ready to provide world-class service to our guests. If you are looking for a stable job in the booming hotel industry, apply today!
About the Role:
You will be the face of our hotel, responsible for creating a memorable first impression for every guest. We offer a supportive environment, competitive benefits, and opportunities for advancement within our growing company.
Responsibilities
- Greet & Check-in: Welcome guests with a warm smile, process check-ins and check-outs efficiently using property management systems.
- Guest Relations: Handle guest inquiries, complaints, and requests promptly and professionally to ensure high satisfaction.
- Communication: Answer phones, manage email correspondence, and provide information about local attractions, dining, and services.
- Administrative Tasks: Maintain accurate guest records, process payments, and manage key card distribution.
- Lobby Management: Ensure the front desk area and lobby are clean, organized, and presentable at all times.
- Concierge Support: Assist with luggage, transportation arrangements, and special requests to enhance the guest stay.
Qualifications
- Experience: Previous experience in hospitality or customer service is preferred but not required for immediate hires.
- Diploma: High school diploma or equivalent.
- Skills: Strong verbal communication skills and a professional demeanor.
- Availability: Must be available to work flexible shifts, including weekends, holidays, and nights.
- Computer Literacy: Basic proficiency with computers and MS Office suite.
- Physical Stamina: Ability to stand for extended periods and lift moderate luggage.