Job Description
Join our award-winning hospitality team at Grand Horizon Hotels Charlotte! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences while managing seamless check-in/check-out processes. As the first point of contact, you'll embody our brand's excellence in service, efficiency, and warmth. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within our luxury hotel chain.
Responsibilities
- Deliver exceptional guest service during check-in/check-out with personalized attention
- Manage reservations, room assignments, and billing transactions accurately
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance departments for optimal operations
- Process payments and maintain financial records using hotel management systems
- Upsell premium rooms, amenities, and local experiences to enhance guest satisfaction
- Maintain organized front desk area and uphold brand standards
Qualifications
- Minimum 1 year experience in hospitality or customer service role
- Proficiency in hotel management software (Opera, Fidelio, etc.)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environment with attention to detail
- Flexibility to work nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred
- Basic knowledge of local attractions and services