Job Description
Join our award-winning team at Grand Hotel San Francisco as a Front Desk Agent! We're seeking a hospitality professional to create memorable experiences for our guests in the heart of the city. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in a luxury environment. If you're passionate about exceptional service and thrive in dynamic settings, apply today to become the welcoming face of our iconic property.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Manage room assignments and maximize occupancy through strategic inventory control
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage cash registers, and reconcile daily transactions
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Uphold brand standards through personalized guest interactions
- Utilize PMS software (Opera) for all front desk functions
Qualifications
- Minimum 2 years front desk or hospitality experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid California driver's license and clean driving record
- Flexible availability including nights, weekends, and holidays
- Strong attention to detail and organizational abilities
- Basic knowledge of San Francisco attractions and transportation