Job Description
Join our award-winning luxury waterfront resort in Tampa as a Front Desk Agent! We're seeking charismatic professionals to create unforgettable guest experiences while managing check-in/check-out processes, handling reservations, and resolving inquiries with exceptional service. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a stunning bayfront setting.
Responsibilities
- Deliver exceptional guest service during check-in/check-out with efficiency and warmth
- Manage reservations, room assignments, and billing transactions accurately
- Respond to guest inquiries and resolve issues promptly using problem-solving skills
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Utilize hotel management software (Opera) for daily operations
- Uphold brand standards and safety protocols consistently
Qualifications
- 1+ years hotel front desk or customer service experience preferred
- Proficiency in hotel management systems (Opera, Delphi)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Valid Florida driver's license (if required for airport transfers)
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; hospitality degree a plus