Job Description
Join New York's most iconic luxury hotel as our Guest Experience Manager! We're seeking a hospitality visionary to curate unforgettable stays for international travelers and discerning locals. Lead our front-of-house operations with elegance while mentoring a team of passionate hospitality professionals. Enjoy competitive benefits, career advancement opportunities, and the chance to shine in the city that never sleeps.
Why Choose Us?
- Exclusive hotel discounts and perks
- Comprehensive health & wellness program
- Professional development stipend
- Dynamic, award-winning work environment
Responsibilities
- Deliver exceptional guest experiences through personalized service excellence
- Train and supervise front desk, concierge, and bell staff teams
- Resolve complex guest inquiries and complaints with professionalism
- Optimize check-in/check-out processes using Opera property management system
- Collaborate with housekeeping, F&B, and maintenance departments
- Monitor guest satisfaction metrics and implement improvement strategies
- Coordinate VIP arrivals and special event accommodations
Qualifications
- Minimum 3 years luxury hotel front office management experience
- Proven expertise in guest relations and conflict resolution
- Advanced proficiency in hotel management systems (Opera, Fidelio)
- Strong leadership and team development abilities
- Exceptional communication and problem-solving skills
- Valid New York State Food Protection Certificate preferred
- Ability to work flexible shifts including nights/weekends/holidays
- Associate degree in Hospitality or related field required