Job Description
Join our award-winning team at Grand Hotel Detroit and become the heart of our guest experience! We're seeking a passionate Front Desk Agent to deliver exceptional hospitality in the heart of downtown Detroit. Enjoy competitive benefits, career growth opportunities, and a vibrant work culture. If you thrive in fast-paced environments and love creating memorable moments for travelers, apply today!
Responsibilities
- Check-in/out guests efficiently while maintaining accuracy in reservation systems
- Manage guest inquiries and resolve issues with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and local attractions to enhance guest experience
- Maintain cleanliness and organization of the front desk area
- Assist with event coordination and group bookings
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (e.g., Opera, PMS)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent; hospitality degree preferred
- Valid Michigan driver's license (if required for errands)
- Basic knowledge of Detroit attractions and transportation