Job Description
Join our award-winning luxury hotel in the heart of Nashville! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences while showcasing Music City's vibrant culture. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's top hospitality destinations.
Responsibilities
- Check-in/check-out guests with precision and personalized service
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and professionally
- Collaborate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Act as local tourism ambassador with area recommendations
Qualifications
- Minimum 1 year hotel front desk experience
- Proven customer service excellence record
- Proficiency in Opera or PMS systems
- Strong problem-solving and multitasking abilities
- Flexible availability including nights/weekends
- TN state gaming license (if applicable)