Job Description
Join our award-winning luxury hotel team in the heart of Las Vegas! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences. As the first point of contact, you'll embody our brand's elegance while ensuring seamless operations. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in one of the world's most dynamic hospitality markets. Immediate start available for qualified candidates.
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle reservation inquiries, room assignments, and special requests
- Resolve guest concerns with professionalism and urgency
- Process payments, manage cash floats, and balance daily transactions
- Coordinate with housekeeping and maintenance teams for room readiness
- Uphold brand standards in appearance, communication, and service delivery
- Assist with valet services and concierge duties as needed
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Nevada gaming work permit (if applicable)
- Basic knowledge of Las Vegas attractions and services
- Professional appearance and polished demeanor
- High school diploma or equivalent required