Job Description
Join our award-winning team at Grand Plaza Hotel Seattle as a Front Desk Agent! We're seeking enthusiastic individuals to deliver exceptional guest experiences in the heart of downtown Seattle. No prior experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a luxury environment.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve concerns promptly with empathy
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams for guest requests
- Market hotel amenities and local attractions to enhance guest experiences
- Maintain a clean, organized front desk area at all times
- Collaborate with management to optimize guest satisfaction metrics
Qualifications
- High school diploma or equivalent (no experience required)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer systems and reservation software
- Ability to work flexible shifts including nights, weekends, and holidays
- Professional appearance and positive demeanor
- Valid Washington State driver's license preferred
- Basic math skills for financial transactions