Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Raleigh! We're seeking energetic professionals to deliver exceptional guest experiences through our 24/7 operations. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities in a dynamic hospitality environment. If you thrive in fast-paced settings and enjoy making every guest feel welcome, apply today!
Responsibilities
- Manage check-in/check-out processes efficiently using hotel management systems
- Handle guest inquiries, complaints, and requests with professionalism and empathy
- Process payments, maintain accurate billing records, and manage cash drawer
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Market hotel amenities and services to enhance guest experiences
- Maintain clean and organized front desk area
- Assist with emergency procedures and ensure guest safety protocols
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency in hotel management software (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts, nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of Raleigh attractions and local services