Job Description
Join our award-winning luxury hotel in downtown Chicago as a Full Time Front Desk Agent! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences in our vibrant urban oasis. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth within our renowned hospitality group. Work in a dynamic environment where your interpersonal skills shine, and contribute to creating memorable stays for international and domestic travelers.
Responsibilities
- Handle seamless guest check-in/check-out processes using hotel management systems
- Manage room reservations and modifications with precision
- Address guest inquiries and resolve service issues proactively
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute shift handover procedures with detailed documentation
- Uphold brand standards through consistent service excellence
Qualifications
- High school diploma or equivalent required; hospitality degree preferred
- 1+ years front desk or guest service experience in luxury/hotel setting
- Proficiency with Opera, Fidelio, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Flexible availability to cover day/evening/night shifts including weekends
- Strong multitasking abilities in fast-paced environments
- Valid Illinois driver's license (if airport transfers required)