Job Description
Join the vibrant hospitality team at Grand Tampa Hotel, where every guest interaction creates unforgettable experiences. As a Front Desk Agent, you'll be the welcoming face of our luxury property, blending professionalism with Southern charm. We offer competitive compensation, comprehensive benefits including health insurance and 401(k), and opportunities for career growth within our expanding portfolio of premium hotels. Our Tampa location puts you at the heart of Florida's dynamic tourism scene, minutes from downtown attractions and stunning waterfront views. If you're passionate about hospitality excellence and thrive in fast-paced environments, apply today to start your journey with us.
Responsibilities
- Deliver exceptional guest service through check-in/check-out processes, room assignments, and personalized recommendations
- Manage reservations using Opera property management system with precision and efficiency
- Handle guest inquiries, complaints, and special requests with empathy and problem-solving skills
- Process payments, manage billing discrepancies, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet departments to ensure seamless operations
- Uphold brand standards while maintaining security protocols for guest safety
- Contribute to a positive team environment through cross-departmental collaboration
Qualifications
- Minimum 1 year experience in hotel front desk or customer service role
- Proficiency with property management systems (Opera, Fidelio) and MS Office Suite
- Exceptional communication skills with fluency in English; Spanish preferred
- Strong problem-solving abilities and attention to detail in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Valid Florida driver's license and clean driving record (for valet coordination)
- Ability to stand for extended periods and lift up to 25 lbs
- High school diploma or equivalent; hospitality certification preferred