Job Description
Join our award-winning hospitality team at Grand Horizon Hotels in vibrant Phoenix! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences at our luxury downtown property. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in one of America's fastest-growing tourism destinations.
As the first point of contact for our international and domestic guests, you'll embody our commitment to excellence through personalized service, seamless check-ins/out, and local expertise. Perfect for detail-oriented professionals who thrive in dynamic environments.
Responsibilities
- Manage guest check-ins/out using Opera PMS with 99% accuracy
- Handle guest inquiries, complaints, and special requests with empathy
- Process payments, manage reservations, and optimize room assignments
- Coordinate with housekeeping, maintenance, and security teams
- Execute upselling strategies for room upgrades and amenities
- Maintain comprehensive knowledge of local attractions and services
- Prepare daily reports and maintain guest confidentiality
Qualifications
- 2+ years front desk experience in luxury hospitality
- Proficiency with hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Valid Arizona driver's license with clean record
- Fluency in English; Spanish proficiency strongly preferred
- High school diploma or equivalent; hospitality degree preferred