Job Description
Are you a dedicated professional with a passion for creating memorable guest experiences? The Renaissance Baltimore Waterfront Hotel is seeking a dynamic Full-Time Front Desk Agent to join our award-winning team. We pride ourselves on providing exceptional service in the heart of the Inner Harbor. If you are looking for a role that offers growth, a competitive benefits package, and the chance to work in a vibrant environment, we want to hear from you.
In this pivotal role, you will serve as the face of our hotel, ensuring every guest feels welcomed and valued. We are committed to fostering a diverse and inclusive workplace where your contributions are recognized and celebrated.
Responsibilities
- Greet and welcome guests warmly, ensuring a seamless check-in and check-out process while maintaining a professional demeanor.
- Manage daily front desk operations, including answering phones, responding to emails, and handling correspondence efficiently.
- Resolve guest inquiries and complaints promptly and professionally to maintain high satisfaction scores.
- Process payments accurately and maintain detailed daily reports regarding arrivals, departures, and guest accounts.
- Collaborate closely with housekeeping and maintenance teams to ensure guest rooms and public areas are pristine.
- Stay informed about local attractions, dining options, and hotel amenities to provide accurate recommendations to guests.
- Assist in training new staff members and upholding hotel standards during shifts.
Qualifications
- High school diploma or GED is required; prior hospitality experience is preferred but not mandatory.
- Strong interpersonal and communication skills with a focus on exceptional customer service.
- Proficiency in Microsoft Office Suite and familiarity with hotel Property Management Systems (PMS) is a plus.
- Ability to work flexible shifts, including weekends, holidays, and evenings as required.
- Professional appearance and a friendly, approachable attitude are essential.
- Ability to multitask effectively in a fast-paced, high-volume environment.