Job Description
Join our award-winning team at The Grand Chicago Hotel, where every guest experience is crafted with precision and warmth. We are currently seeking a dedicated Front Desk Agent to join our full-time staff. If you have a passion for hospitality and thrive in a fast-paced environment, we want to meet you.
As the face of our hotel, you will ensure our guests feel welcomed, valued, and well-cared for from the moment they arrive. We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth within the hospitality industry.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival, assist with check-in and check-out procedures, and ensure a smooth arrival experience.
- Communication: Answer incoming calls promptly, manage email inquiries, and provide accurate information regarding hotel amenities and local attractions.
- Problem Solving: Address guest concerns or complaints with patience and professionalism, escalating issues to management when necessary to ensure resolution.
- Administrative Tasks: Maintain accurate guest records in the Property Management System (PMS), process payments, and handle cash and credit transactions.
- Lobby Management: Monitor the lobby area to ensure it remains tidy, organized, and welcoming at all times.
- Security: Verify guest identification, enforce hotel policies, and assist with lost and found inquiries.
Qualifications
- Experience: Previous experience in hospitality or a related customer service role is preferred.
- Education: High school diploma or GED required.
- Skills: Proficiency in Microsoft Office Suite and familiarity with Property Management Systems (PMS) is a plus.
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Availability: Must be available to work flexible shifts, including weekends and holidays.
- Professionalism: Ability to work well under pressure in a dynamic, high-energy environment.