Job Description
Welcome to The Sterling Hotel Group
We are seeking a dynamic and professional Front Desk Agent to join our award-winning team in the heart of Dallas. As the first point of contact for our guests, you will set the tone for their entire stay. We pride ourselves on delivering exceptional hospitality and are looking for someone who embodies our core values of integrity, excellence, and warmth.
In this full-time role, you will manage the front desk operations, ensuring seamless guest check-ins and check-outs while resolving inquiries with a smile.
Responsibilities
- Greet and welcome guests warmly, providing a superior level of customer service to ensure a memorable stay.
- Check guests in and out efficiently using the hotel property management system (PMS).
- Handle phone inquiries, reservations, and requests promptly and professionally.
- Manage guest complaints or issues, escalating them to management when necessary to ensure guest satisfaction.
- Maintain the cleanliness and organization of the reception area and lobby.
- Process payments accurately and reconcile daily financial reports.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready.
Qualifications
- Minimum of 1-2 years of experience in hospitality or customer service.
- Strong computer literacy and proficiency with PMS (e.g., Opera, StayNTouch).
- Excellent verbal communication and interpersonal skills.
- Ability to work a flexible schedule, including weekends, holidays, and evenings.
- Professional appearance and demeanor at all times.
- Fluent in English; bilingual skills are a plus.