Job Description
Welcome to Grandview Hotel Group, where we pride ourselves on delivering exceptional hospitality experiences. We are currently seeking a dedicated and professional Front Desk Agent to join our team in El Paso, TX.
If you have a passion for customer service and enjoy the dynamic atmosphere of a high-end hotel, we want to hear from you. This full-time role offers competitive pay, shift differentials, and the opportunity to work in a supportive environment.
Why Join Us?
- Competitive hourly wage ($16 - $22).
- Comprehensive benefits package.
- Employee discount on hotel stays.
- Opportunities for advancement.
Take the next step in your hospitality career by applying today.
Responsibilities
- Greets guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Manages the front desk operations, including check-ins, check-outs, and registration processes.
- Answers and directs incoming phone calls and emails with professionalism.
- Handles cash, credit card transactions, and operates the Point of Sale (POS) system accurately.
- Assists guests with inquiries regarding local attractions, dining, and directions.
- Maintains the cleanliness and organization of the lobby, reception area, and common spaces.
- Assists with security duties, including monitoring surveillance cameras and key card access.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality or customer service is preferred but not mandatory.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Proficient in Microsoft Office suite and hotel management software.
- Must present a professional appearance and demeanor at all times.