Job Description
Welcome to Grand Horizon Hotel & Suites, where we pride ourselves on delivering world-class hospitality in the heart of El Paso. We are currently seeking a dedicated and professional Front Desk Agent to join our full-time team.
As the first point of contact for our guests, you will set the tone for their entire stay. We offer a competitive salary, comprehensive benefits package, and a dynamic work environment. If you have a passion for customer service and thrive in a fast-paced hotel setting, we want to meet you.
Responsibilities
- Greet and Welcome: warmly welcome guests upon arrival, assist with check-in and check-out processes efficiently.
- Reservation Management: manage phone inquiries, take reservations, and ensure all guest data is accurately recorded in the Property Management System (PMS).
- Guest Relations: address guest inquiries, requests, and complaints with a focus on problem-solving and high-quality service.
- Front Office Operations: handle cash transactions, process payments, and balance daily reports and bank drops.
- Communication: relay messages to guests and departments, and maintain clear communication with housekeeping and maintenance teams.
- Security: monitor the lobby area for safety and security, ensuring all lost and found items are logged properly.
- Brand Representation: represent the hotel brand professionally and adhere to all company policies and procedures.
Qualifications
- Experience: Minimum of 1 year of experience in a front desk or hospitality role.
- Education: High school diploma or GED required; experience in the hotel industry is a plus.
- Skills: Proficient in MS Office Suite and hotel PMS software (e.g., Opera, Micros).
- Communication: Excellent verbal and written communication skills in English.
- Interpersonal: Strong customer service orientation with a friendly and approachable demeanor.
- Availability: Must be flexible to work various shifts, including weekends, holidays, and evenings.
- Physical: Ability to stand for extended periods and lift moderate luggage or supplies.