Job Description
Join the Premier Team in Long Beach
Are you a hospitality enthusiast looking for a rewarding career? The Grand Hotel Long Beach is seeking a dedicated and professional Front Desk Agent to join our full-time team. As the face of our brand, you will play a crucial role in ensuring our guests have an unforgettable stay.
We offer a competitive salary, comprehensive benefits, and a vibrant work environment in the heart of Long Beach.
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to all guests upon arrival and departure.
- Check-In/Out: Efficiently manage guest registrations, payments, and room assignments using our Property Management System (PMS).
- Guest Relations: Handle inquiries, complaints, and special requests with grace and efficiency to ensure 100% guest satisfaction.
- Operational Support: Maintain the front desk area, answer multi-line phone systems, and manage the lobby atmosphere.
- Security & Safety: Adhere to all hotel safety protocols and security procedures.
Qualifications
- Experience: Previous experience in a hotel front desk or customer service role is preferred.
- Communication: Excellent verbal and written communication skills in English.
- Technology: Proficiency with computer systems, specifically PMS software (e.g., Opera, Cloudbeds).
- Availability: Flexibility to work weekends, holidays, and evening shifts.
- Professionalism: A polished appearance and a positive attitude.