Job Description
Join our dynamic hospitality team at Grand City Hotels Atlanta! We're seeking Weekend Hotel Associates to deliver exceptional guest experiences during high-demand weekend shifts. This role is perfect for professionals seeking flexible hours without compromising career growth. Enjoy competitive pay, complimentary meal benefits, and opportunities for advancement in one of Atlanta's premier hotel destinations.
Responsibilities
- Provide exceptional customer service at the front desk, including check-in/out processes and guest inquiries
- Manage room assignments and coordinate with housekeeping for optimal guest satisfaction
- Handle payment processing and maintain accurate financial records
- Resolve guest complaints with professionalism and discretion
- Collaborate with security team to ensure property safety protocols
- Assist with valet services and luggage handling during peak weekend hours
- Participate in daily briefings and maintain communication logs
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- Minimum 1 year customer service or hotel experience
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends (Fri-Sun) and holidays
- Proficiency in hotel management software (Opera, etc.)
- Valid Georgia driver's license with clean driving record
- Ability to stand/walk for extended periods and lift 25 lbs