Job Description
Join our award-winning luxury hotel team as a Front Desk Agent in vibrant Miami! We're seeking a charismatic professional to deliver exceptional guest experiences while managing check-in/check-out operations. This full-time position offers competitive pay, comprehensive benefits, and career advancement opportunities in the heart of Florida's hospitality scene. Enjoy flexible shift schedules including nights, weekends, and holidays – perfect for work-life balance!
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle guest inquiries, resolve complaints, and coordinate concierge services
- Process payments, manage reservations, and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams for room readiness
- Execute upselling strategies to maximize room revenue and guest satisfaction
- Maintain security protocols and emergency procedures
- Generate daily reports and maintain accurate guest documentation
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic knowledge of Miami tourism and local attractions
- Valid Florida driver's license and reliable transportation
- High school diploma or equivalent required
- Spanish fluency highly preferred