Job Description
Join our award-winning team as a Front Desk Agent and become the heart of our luxury hotel experience! We're seeking dynamic professionals to deliver exceptional guest service during our high-energy night shift. This role offers competitive compensation, growth opportunities, and a vibrant work environment in the heart of San Jose's tech corridor.
As a key ambassador of our brand, you'll manage guest check-ins/out, handle reservations, and resolve inquiries with finesse. Night shift hours (11 PM - 7 AM) provide unique work-life balance while earning premium pay. Ideal for night owls who thrive in fast-paced settings!
Responsibilities
- Seamlessly manage guest arrivals/departures with personalized service
- Process reservations and optimize room inventory nightly
- Resolve guest inquiries and issues with proactive problem-solving
- Maintain accurate financial records and POS transactions
- Coordinate with security and housekeeping teams for smooth operations
- Execute emergency protocols with calm professionalism
- Upsell premium services to enhance guest experiences
Qualifications
- Minimum 1 year hotel or hospitality front desk experience
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management systems (Opera, etc.)
- Ability to multitask in high-pressure environments
- Flexible schedule availability for night shifts
- Basic knowledge of San Jose attractions and services
- Valid California driver's license preferred
- Ability to stand/walk for extended periods