Job Description
Join our award-winning luxury hotel in the heart of Miami Beach as a Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences while managing front desk operations. This full-time position offers competitive pay, comprehensive benefits, and opportunities for career growth within our renowned hospitality brand. Enjoy Miami's vibrant lifestyle while working in a dynamic environment with flexible shift schedules.
Responsibilities
- Check-in/check-out guests efficiently using Opera property management system
- Manage room reservations, upgrades, and special requests with precision
- Resolve guest inquiries and complaints promptly to ensure satisfaction
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, valet, and security teams
- Perform nightly audits and report discrepancies
- Maintain cleanliness and organization of the front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Miami tourism and attractions
- Strong attention to detail and multitasking abilities
- Valid Florida driver's license preferred