Job Description
Join Harborview Hospitality Group as a Front Desk Agent and kickstart your career in Boston's vibrant hospitality scene! We're seeking energetic individuals with no prior experience to deliver exceptional guest service during our night shift operations. As the first point of contact for our guests, you'll create memorable experiences while ensuring smooth check-ins, managing reservations, and addressing inquiries with professionalism and warmth. Enjoy competitive pay, comprehensive training, and opportunities for growth within our award-winning hotel chain. If you're a people person with a positive attitude and eager to learn, this is your perfect entry into the hospitality industry!
Responsibilities
- Handle guest check-ins/check-outs efficiently using hotel management systems
- Manage reservations and provide accurate room availability information
- Respond to guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain a clean and organized front desk area
- Monitor security procedures during overnight hours
- Prepare shift reports and communicate with day staff
Qualifications
- No prior experience required – full training provided
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency and comfort with technology
- Exceptional problem-solving abilities
- Ability to work independently during night shift hours
- Professional appearance and positive demeanor
- Flexibility to work weekends and holidays