Job Description
Join our award-winning team at Grand Miami Hotel and launch your hospitality career! We're seeking energetic Front Desk Agents to be the first point of contact for our international guests. No prior experience required – we provide comprehensive training to transform you into a hospitality expert. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in Miami's heart. Your smile will make every guest's stay unforgettable!
Responsibilities
- Provide exceptional customer service to hotel guests via phone, email, and in-person interactions
- Manage check-in/check-out procedures using our property management system
- Handle guest inquiries and resolve issues with professionalism and empathy
- Process payments, maintain accurate records, and manage room assignments
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Uphold brand standards and maintain a pristine lobby/reception area
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Proficient in basic computer applications
- Punctual and reliable with professional appearance
- Positive attitude and willingness to learn
- Ability to work weekends, holidays, and flexible shifts
- Valid Florida driver's license (preferred but not required)