Job Description
Join the vibrant hospitality team at Grand Plaza Hotel, where we're seeking passionate individuals to kickstart their careers as Front Desk Agents! No prior experience is needed—just your positive attitude and eagerness to learn. As the first point of contact for our guests, you'll create memorable experiences while enjoying competitive pay, comprehensive benefits, and growth opportunities in one of San Jose's premier locations. Apply today and transform your enthusiasm into a rewarding hospitality career!
Responsibilities
- Provide exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries accurately
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Handle guest complaints and resolve issues promptly with professionalism
- Maintain detailed records of guest interactions and transactions
- Utilize hotel management systems (training provided) for seamless operations
- Assist with concierge services and local area recommendations
Qualifications
- High school diploma or equivalent (no experience necessary)
- Outstanding communication and interpersonal skills
- Strong problem-solving abilities with a customer-first mindset
- Basic computer literacy and willingness to learn hotel software
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and dedication to teamwork
- Valid work authorization required