Job Description
Join our award-winning hospitality team at the heart of Dallas! We're seeking a charismatic Front Desk Agent to create memorable guest experiences at our luxury downtown property. You'll be the first point of contact for international travelers and business professionals, embodying our commitment to excellence in service and local Texan charm.
As a key member of our guest relations team, you'll handle check-ins/out, manage reservations, and resolve inquiries with professionalism. We offer comprehensive training, career advancement opportunities, and a vibrant work environment in one of America's most dynamic cities.
Responsibilities
- Seamlessly manage guest check-in/check-out processes using Opera PMS
- Proactively address guest inquiries and resolve service issues
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and maintain accurate financial documentation
- Upsell hotel amenities and local Dallas experiences
- Collaborate with concierge for guest transportation recommendations
- Execute emergency procedures with calm professionalism
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Valid Texas driver's license (for valet support)
- Basic knowledge of Dallas attractions and transportation
- High school diploma or equivalent
- Spanish language proficiency strongly preferred